Shipping policy

Thank you for shopping with Aura. We aim to provide a smooth and reliable delivery experience. Please review our shipping policy below.

 

Order Processing

 

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note: Processing times may be extended during high-demand periods, promotions, or product launches.

 

Shipping Destinations

 

Aura currently ships to:

• United Kingdom
• International locations (availability shown at checkout)

If your country is not available at checkout, we are unable to ship there at this time.

Estimated Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

UK Shipping

• Standard Shipping: 2–5 business days
• Express Shipping (if available): 1–2 business days

International Shipping

• Standard International Shipping: 7–15 business days

Delivery times may vary due to customs processing, carrier delays, or external factors beyond our control.

Shipping Costs

Shipping costs are free.

Tracking Information

Once your order has shipped, tracking details will be sent via email. Please allow up to 24 hours for tracking updates to become active.

Lost, Delayed, or Stolen Packages

Aura is not responsible for delays caused by shipping carriers. If your package is marked as delivered but not received, please contact the carrier directly.

If your order appears lost in transit, contact us and we will assist where possible.

Incorrect Address

Please ensure all shipping information is correct at checkout. Aura is not responsible for orders delivered to incorrectly provided addresses.